Support: Technical Assistance Dept. (Procedure for sending product)
Our Technical Assistance Dept is located in São Paulo (Capital)
For maintenance or to repair your device send it via Sedex to:
Caixa postal 001 - CEP: 09910-970 - Diadema - SP
Tel: 0800 555 750 ou (11) 3813-1092
With your parcel you should send the following:
- copy of the invoice (Nota Fiscal) – if the device is under warranty
- your full name and complete address
- telephone numbers
- your documents such as CPF and RG
- briefly tell us the problem of your device
- copy of Sedex’ receipt to be reimbursed if the device is under warranty
Obs.: do not send Sedex/collect. If the device is not under warranty the postage expenses will be responsibility of the customer but the returning Sedex’ fee is paid by TECHLINE.
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